Frequently Asked Questions (FAQ)

Welcome to our FAQ page. Here, we have compiled answers to the most common questions we receive from our users. If you can’t find the answer you’re looking for, feel free to contact us.

General Questions

What is Main Road Mart?

Main Road Mart is an online marketplace where users can buy and sell a wide range of products, including electronics, clothing, and more. We also offer repair services for various gadgets.

How do I create an account?

To create an account, click on the "Sign Up" button at the top right corner of our homepage. Fill in your details, and you'll be ready to start buying, selling, or accessing our services.

Is it free to use Main Road Mart?

Yes, creating an account and browsing products on Main Road Mart is completely free. However, there are fees associated with selling items and using certain services, such as repair services.

Buying on Main Road Mart

How do I purchase an item?

To purchase an item, simply browse through our categories or use the search bar to find what you’re looking for. Once you find an item you like, click “Buy Now” and follow the checkout process.

What payment methods are accepted?

We accept various payment methods including credit/debit cards, net banking, and popular e-wallets like Paytm, Google Pay, and PhonePe.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier’s tracking portal.

What is the return policy?

We offer a 7-day return policy for most items. To initiate a return, please visit your order history and select the item you wish to return. Follow the instructions provided to complete the process.

Selling on Main Road Mart

How do I sell an item?

To sell an item, log in to your account and click on the "Sell" button. Fill in the details of the product you wish to sell, upload clear images, and set your price. Once submitted, your listing will go live on our marketplace.

Are there any fees for selling?

Yes, we charge a small commission on each sale made through our platform. The exact fee will be displayed during the listing process.

How do I get paid?

Once your item is sold and delivered successfully, the payment will be processed and transferred to your bank account. This usually takes 3-5 business days.

Repair Services

What types of repairs do you offer?

We offer repair services for a variety of gadgets, including smartphones, tablets, and laptops. Our services cover screen replacements, battery issues, and more.

How do I book a repair service?

To book a repair service, visit the “Repair Services” section on our website. Select your device type, describe the issue, and choose a convenient time for our technician to visit or arrange for you to drop off your device.

What is the warranty on repairs?

We offer a 6-month warranty on screen replacements and a 3-month warranty on other spare parts. For more details, please refer to our warranty policy.

Account & Privacy

How do I reset my password?

If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you instructions on how to reset your password.

How do I update my account information?

To update your account information, log in to your account, and go to the "My Profile" section. Here, you can edit your personal details, shipping address, and payment information.

Is my personal information secure?

Yes, we take your privacy seriously. All personal information is stored securely and processed in accordance with our Privacy Policy.

Need More Help?

If you didn’t find the answer to your question, please don’t hesitate to contact us. Our support team is here to assist you.