Main Road Mart Repair Warranty Policy

Main Road Mart Repair offers you a 6-month warranty plus an additional 1-month breakage warranty on every mobile screen repaired or replaced by us from the date of invoice. We also provide a 3-month warranty on all other spare parts that we replace.

What Does the 6-Month + 1-Month Breakage Warranty Cover?

  • Screen/LCD that malfunctions or does not work as intended or designed.
  • Any display issues that may arise without manual intervention, specifically touch issues related to screen quality.
  • One-time screen replacement in case of accidental damage if claimed within 1 month from the date of invoice.

If the screen replaced by us causes any of the above-mentioned issues, you can claim a brand new screen with a continued warranty of 6 months!

Please Note:

  • The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.
  • The mobile phone must be switching on and functioning normally, other than the screen, to process a claim request.
  • If the old screen of your device is not handed over to the technician, the warranty is applicable only for 3 months.

How to Claim Your Warranty

To claim your warranty, you need to:

How Can I Claim My Warranty?

You can claim the warranty by writing to us at repair@mainroadmart.com with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via chat or write to us at the same email address.

Resolution Time for Warranty Queries

Our team generally resolves an issue within 48 to 72 hours from the moment you send us a query. You will receive an acknowledgment via email for your query, and your issue will be sorted as soon as possible.

Warranty Coverage

Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, the warranty is limited to the replacement of the parts. If parts and repair service were purchased, the warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.

Warranty Exclusions

The warranty is not applicable under the following scenarios:

  • Accidental damage or any damages caused as a consequence of accidents will not be covered under the 6-month warranty.
  • Display issues arising without manual intervention, specifically visible lines and blank screens.
  • Excessive damage to the device that may have affected internal components, leading to screen or system malfunctions. Such damage, visible at the time of order completion, will not be covered under the warranty.
  • Subsequent mishandling causing the frame to bend, twist, or crack.
  • Subsequent mishandling with the screen, such as hard press, which may cause discoloring or lining on the display.
  • Subsequent accidental or purposeful drops.
  • Water damage.
  • Tampering with internal hardware.
  • Damage resulting from attempted customer self-repairs.
  • Software issues unrelated to the repair.
  • Jail-broken devices.
  • New damages unrelated to the original repair.
  • Any loss of data occurring as a result of the repair—customers are advised to back up all data prior to the repair attempt.

Pre-Repair Conditions Not Covered by Warranty

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

  • Known manufacturing and/or performance issues related to the device, as noted prior to the repair.
  • Damage to the device frame, as noted prior to the repair.
  • Water damage.
  • Jail-broken devices.
  • Tampering with internal hardware. Under certain conditions, internal damage may make a repair impossible. Our specialist will explain in detail upon diagnosing your specific device. If you have any doubts, we recommend not attempting to repair the device on your own, as any damage may affect the reparability of your device.

Important Note:

Refunds are not applicable for the spare part, such as the screen. Please refer to your order email for more information.